Welcome to the Help Desk! This page is for FAQ, submitting a bug, and submitting a support ticket.
When will I receive my order?
We typically ship packages out 3-7 business days after placing your order. For larger or more time intensive orders, please allow an extra day or so as many of our items are made to order. Weekends do not count as business days.
Packages are picked up from our warehouse location Mondays, Wednesdays, and Fridays around 9am EST
We ship all orders through USPS First Class. Priority is used when the package exceeds 16oz.
We ship packages Mondays, Wednesdays, and Fridays.
0-4 oz is 3.59
4-7 oz is 3.99
8-15oz is 5.99
16-27oz is 8.99
28oz+ is 12.99
|OZ:||Price (USD) $|
(Message us if you’re ordering more than 10 lbs)
Keep away from direct sunlight and store in a cool dry place. Keep the white packets with your treats to absorb excess moisture. Best when used within 3 months from purchase.
Forages and Blends:
Herbs will last for 1-3 years when properly stored. Keep in an airtight container away from light and heat.
Keep away from direct sunlight and store in a cool dry place. Keep the white packets with your pea flakes to absorb excess moisture. Best when used within 2-3 months from purchase. Will last for 6-18 months when stored in your freezer.
For large bags of Chloe’s Organic Pea Flakes: to prevent spoilage, we recommend keeping your Chloe’s Pea Flakes in your freezer. Take out 1 serving (2-10 flakes per pet (according to bag label)), allow them to come to room temp. before feeding. While our pea flakes are dehydrated at a low temperature, they are a perishable food and if exposed to heat and humidity could cause them to spoil over time.
How can I get in touch with you?
We are always here for you! You can submit a Support Ticket lower down on this page 🙂 Alternatively, you can send us a DM on Instagram or email our Customer Service at: SavhannaTNC@gmail.com
An Item Arrives Damaged. What should I do?
Unfortuately, the handling at the post office can be rough… to put it lightly. While we do our best to package your order safely, things do happen. If something arrives broken and it is NOT ON SALE and no coupon was used, we will gladly send a replacement out. And you’ll still welcome to feed the broken pieces to your pet! If you would prefer a refund, we will ask for a photographic evidence the item is damaged. Note shipping will not be refunded.
* Items on sale, in addition to orders placed with a coupon are not available or replacements.
Uh-Oh! Something isn't working. What can I do?
We have a Submit a Bug section at the bottom of this page! This helps us to fix any issues you may run into. Thank you. 🙂
Do you offer wholesale?
Yes! We offer wholesale to subscription boxes, shops looking to resell our pea flakes, and more!
Please reach out below or email firstname.lastname@example.org
Who designed your logo?!
Our amazing business advisor and customer service rep did! For commissions and to reach out, email her at email@example.com or on Instagram @the_squishy_space_nuts
Be sure to read up on our Terms
For all that technical, legal stuff 🙂 This page also gives you a timeline of the shipping process!
Something wrong? Let us know so we can fix it!
Introducing Cavy Cash! A new rewards system to give back to our wonderful customers!
What is Cavy Cash and How Does It Work?
Cavy Cash is a new rewards point system that lets you redeem points for money off your order. Track your points in the My Account page. Don't have an account? It's easy to sign up! Plus, you get 25 Cavy Cash upon signing up!
Earn 2 Cavy Cash points for every $1 spent at The Natural Cavy*!
*Etsy orders are not affiliated with Cavy Cash
Get Free Points!
Make an account! Get 25 Cavy Cash upon signing up!
Leave a review! Get 10 Cavy Cash!
Birthday Gift! You're gifted 300 Cavy Cash on your birthday! (Update it in the Account Details link)
Refer your fur-baby friends and when they earn, you earn!When someone orders through your referral link, you both get 300 Cavy Cash!
50 Cavy Cash points =
$1 off your order.
Redeem as many points as you’d like!